Pre-Booking
Guides
Here you can familiarise yourself with all aspects of Maersk Spot. Whether you're looking for support on bookings, documentation, amendments and or cargo tracking, this is the place is for you. Browse our guides, video tutorials and or webinars and find the answer to your queries.
FAQs
Pre-Booking
All pre-booking FAQs
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What happens if I under-value a shipment for insurance purposes?
What is an 'All Risks' Policy (‘A’ Clauses)?
How should an insured act in the event of a claim for loss or damage?
I’ve shipped hundreds of times and never had a loss. Why would I want to insure?
What is a General Average?
What do I do when I discover a loss or damage to a shipment?
How is a full-truckload (FTL) different from Less Than Truckload (LTL)?
Will I be able to request delivery via chassis or side loader?
Do I need to be an existing customer to be able to buy Maersk Contracts?
How do I contact Maersk if I have questions about my cargo?
Where can I find more information about the current situation?
What about your assets and activities in Russia?
Video tutorials
02:45
Learn to self-amend shipping instructions in a few simple steps
01:08
Learn to self-amend shipment payers via shipping details
02:26
Learn how to add inland loading or delivery to an existing shipment
02:33
Learn to create booking with inland delivery in a few simple steps
01:46
Billing made easy with MyFinance on Maersk.com
Webinars
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Case management
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