Pre-Booking
Guides
Here you can familiarise yourself with all aspects of Maersk Spot. Whether you're looking for support on bookings, documentation, amendments and or cargo tracking, this is the place is for you. Browse our guides, video tutorials and or webinars and find the answer to your queries.
FAQs
Pre-Booking
All pre-booking FAQs
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Is this a SaaS (software) solution?
What are the benefits of using a freight broker?
What happens if I under-value a shipment for insurance purposes?
What do I do when I discover a loss or damage to a shipment?
How long does it take to set up a Customs Control Tower for my operations?
I’ve shipped hundreds of times and never had a loss. Why would I want to insure?
What is a General Average?
What do I do if I already have a booking to the Port of Iskenderun?
What is a daily rate?
How long is a quote valid for?
Is Flex Hub Lite compulsory for existing bookings currently in first load port or discharged in a transshipment hub?
How should an insured act in the event of a claim for loss or damage?
Video tutorials
02:45
Learn to self-amend shipping instructions in a few simple steps
01:08
Learn to self-amend shipment payers via shipping details
02:26
Learn how to add inland loading or delivery to an existing shipment
02:33
Learn to create booking with inland delivery in a few simple steps
01:46
Billing made easy with MyFinance on Maersk.com
Webinars
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Chat online
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Case management
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