Shipping to and from Peru

Frequently asked questions

1. What are the details of the Maersk Agency?
• Company name: Maersk Line Peru SAC
  RUC: 20451770099
  Tax Address: Av. Ricardo Navarrete N° 475 Int. 401, Urb. Jardín Lima – Lima – San Isidro
  Agency Office: Av. Mariscal Oscar R. Benavides N°3866 Int. EC01 (Mall Plaza Bellavista Centro Financiero) Prov. Const. from Callao-Bellavista.
2. How will I know the documentary deadlines?
• All documentary deadlines will be published on our website, in the Itineraries module.
3. How can I have a user in your system?
• To register in our system you must send an email to the box pe.export@maersk.com & pe.import@maersk.com attaching the RUC file and in case you are a Customs Agent or Cargo Agent you must attach your SUNAT operation resolution.
4. Which are the banks that the Epay system works with (Web payments)?
• Our EPAY system works with BCP.
5. What are the hours to carry out procedures or payments through the web (EPAY)?
• Our EPAY system works 24 hours a day, 7 days a week.
6. What is the ticketID or Settlement used for? Does it have an effective date?
• The ticketID or Settlement is an alphanumeric number that I must use at the bank to make the payment of my transaction. These documents are valid until 11:59 p.m. on the day they are generated.
7. Who sends me my bill?
• Invoices arrive from the email account relay@navesoft.com. It is necessary that you have previously registered your email for electronic billing with the box pe.export@maersk.com & pe.import@maersk.com
• You can also download your invoices from our EPAY module by clicking on the invoice number in the settlement detail.
8. To which email can I request the return of an erroneous payment?
• pe.collection@maersk.com
9. To which email can I consult the issuance of BL and its expenses?
• pe.export@maersk.com or pe.import@maersk.com
10. To which email do I request a change of invoice, attention time and expense?
• To the email:PeruAgencyFinance@maersk.com
11. To which mail should I send the Maersk Freight and THC payment?
• You may send it to pe.export@maersk.com orpe.import@maersk.com
12. To which email can I request a customs rectification in Callao and Paita?
• pe.export@maersk.com
  pe.import@maersk.com
13. To which email can I make a manifest query?
• pe.export@maersk.com
  pe.import@maersk.com
14. Where can I track my cargo on a ship?
• https://www.maersk.com/
15. What email address can I consult when my cargo does not arrive?
• pe.export@maersk.com
  pe.import@maersk.com

Complaints and Claims

Box fee: It covers the administrative expenses, seals verification and electronic interchange between customs and depots/terminals, also corrections that has to be made by the discrepancies found between what has been manifested and the real one.

Container Coverage Fee: This payment is part of the additional cost to the transportation, in order to account for the damage caused by the client or their representatives on the containers, at the gate out empty and the gate in full. It does not cover: the merchandise, damages to third parties or civil responsibility, demurrage, acts of vandalism or terrorism, negligence generated neither by the transporter nor the client or his representatives, loss of pieces and parts of “refreshed containers”, partial or total changes of floor, loss or deterioration of parts of containers “open top” (canvases, transoms or ropes), damages that happen during the unload of the ship, of for the own use and wear of the containers "Wear and Tear", incorrect cargo stowage inside container (subject to approval by line tech) , container theft , container loss.

Withholding Tax Percentage

Box fee: 30%
Container Coverage Fee: 30%
Demurrage & Detention: 24%

Charges Per Container (Callao, Pisco and Paita)

Import

Export

Other Charges

Export and Import (Callao, Paita, Pisco)

Charges For Gate In And Gate Out

Effective since February 6^th, 2023

CALLAO

PAITA

Special equipment grades shall be subject to additional charges like:
Special Cargo Foodgrade- PQC additional charge will be USD 145