Shipping to and from Peru
Your complete guide to shipping to and from Peru. Find the right route, get Maersk office locations, discover local solutions, payment options and more.
Local information
Navarrete 475,
4th Floor,
San Isidro, Lima,
Peru
+511 730-4732
Administration:
+511 617-1381
Ocean Import related queries:
pe.import@maersk.com
Ocean Export related queries:
pe.export@maersk.com
14:00 - 17:30
14:00 - 17:30
With head offices in Lima and regular services from Callao and Paita, we connect Peruvian businesses to our global fleet. From here, the rest of the world is just a short hop away.
As experts in shipping for all kinds of industries, from mining to fishing and agriculture, we can help you with all of your export and import requirements. We serve Asia and Oceania via direct services from Callao, while regular feeders from Callao and Paita connect with Europe and Africa via transshipment in Panama.
Useful information
Get up-to-data details about Shipment Tracking, Shipping & Vessel Schedules, Payment Guidelines, Import Demurrage & Detention, and Local Information.
Frequently asked questions
- What are the details of the Maersk Agency?
- Company name: Maersk Line Peru SAC
RUC: 20451770099
Tax Address: Av. Ricardo Navarrete N° 475 Int. 401, Urb. Jardín Lima – Lima – San Isidro
Agency Office: Av. Mariscal Oscar R. Benavides N°3866 Int. EC01 (Mall Plaza Bellavista Centro Financiero) Prov. Const. from Callao-Bellavista. - How will I know the documentary deadlines?
- All documentary deadlines will be published on our website, in the Itineraries module.
- How can I have a user in your system?
- To register in our system you must send an email to the box pe.export@maersk.com & pe.import@maersk.com attaching the RUC file and in case you are a Customs Agent or Cargo Agent you must attach your SUNAT operation resolution.
- Which are the banks that the Epay system works with (Web payments)?
- Our EPAY system works with BCP.
- What are the hours to carry out procedures or payments through the web (EPAY)?
- Our EPAY system works 24 hours a day, 7 days a week.
- What is the ticketID or Settlement used for? Does it have an effective date?
- The ticketID or Settlement is an alphanumeric number that I must use at the bank to make the payment of my transaction. These documents are valid until 11:59 p.m. on the day they are generated.
- Who sends me my bill?
- Invoices arrive from the email account relay@navesoft.com. It is necessary that you have previously registered your email for electronic billing with the box pe.export@maersk.com & pe.import@maersk.com
- You can also download your invoices from our EPAY module by clicking on the invoice number in the settlement detail.
- To which email can I request the return of an erroneous payment?
- pe.collection@maersk.com
- To which email can I consult the issuance of BL and its expenses?
- To which email do I request a change of invoice, attention time and expense?
- To the email:PeruAgencyFinance@maersk.com
- To which mail should I send the Maersk Freight and THC payment?
- You may send it to pe.export@maersk.com orpe.import@maersk.com
- To which email can I request a customs rectification in Callao and Paita?
- To which email can I make a manifest query?
- Where can I track my cargo on a ship?
- https://www.maersk.com/
- What email address can I consult when my cargo does not arrive?
Complaints and Claims
Box fee: It covers the administrative expenses, seals verification and electronic interchange between customs and depots/terminals, also corrections that has to be made by the discrepancies found between what has been manifested and the real one.
Container Coverage Fee: This payment is part of the additional cost to the transportation, in order to account for the damage caused by the client or their representatives on the containers, at the gate out empty and the gate in full. It does not cover: the merchandise, damages to third parties or civil responsibility, demurrage, acts of vandalism or terrorism, negligence generated neither by the transporter nor the client or his representatives, loss of pieces and parts of “refreshed containers”, partial or total changes of floor, loss or deterioration of parts of containers “open top” (canvases, transoms or ropes), damages that happen during the unload of the ship, of for the own use and wear of the containers "Wear and Tear", incorrect cargo stowage inside container (subject to approval by line tech) , container theft , container loss.
Withholding Tax Percentage
Box fee: 30%
Container Coverage Fee: 30%
Demurrage & Detention: 24%
Charges Per Container (Callao, Pisco and Paita)
Effective from August 1st, 2025
Import
| Detail | Per BL | Per container | Imp Sunat / Client | Total to Pay |
|---|---|---|---|---|
|
Detail
Box Fee
|
Per BL
-
|
Per container
US$ 145.00
|
Imp Sunat / Client
-30%
|
Total to Pay
US$ 101.50
|
|
Detail
Container Coverage fee
|
Per BL
-
|
Per container
US$ 70.00
|
Imp Sunat / Client
-30%
|
Total to Pay
US$ 49.00
|
Export
| Detail | Per BL | Per container | Imp Sunat / Client | Total a Pay |
|---|---|---|---|---|
|
Detail
Box Fee
|
Per BL
-
|
Per container
US$ 130.00
|
Imp Sunat / Client
-30%
|
Total a Pay
US$ 91.00
|
|
Detail
Container Coverage fee
|
Per BL
-
|
Per container
US$ 45.00
|
Imp Sunat / Client
-30%
|
Total a Pay
US$ 31.50
|
Other Charges
Export and Import (Callao, Paita, Pisco)
| Details | Per BL | Per container | Imp Sunat / Client | Total a Pay | Description |
|---|---|---|---|---|---|
|
Details
Registration of House BL
|
Per BL
US$ 18.00
|
Per container
Per container
|
Imp Sunat / Client
+IGV
|
Total a Pay
US$ 21.24
|
Description
Covers administrative costs related to document checking and
registration of House BL in our systems. Charges are taken from the 2nd House BL onward. |
|
Details
Amendment file - SUNAT
|
Per BL
US$ 35.00
|
Per container
Per container
|
Imp Sunat / Client
+IGV
|
Total a Pay
US$ 41.30
|
Description
Document check, signature and administrative management related to custom authorities.
|
Charges For Gate In And Gate Out
Effective since February 6th, 2023
CALLAO
| Container Type | Gate Out | Gate In | Taxes |
|---|---|---|---|
|
Container Type
20’
|
Gate Out
USD 179
|
Gate In
USD 237
|
Taxes
+IGV
|
|
Container Type
40’
|
Gate Out
USD 179
|
Gate In
USD 237
|
Taxes
+IGV
|
PAITA
| Container Type | Gate Out | Gate In | Taxes |
|---|---|---|---|
|
Container Type
20’
|
Gate Out
USD 323
|
Gate In
USD 227
|
Taxes
+IGV
|
|
Container Type
40’
|
Gate Out
USD 433
|
Gate In
USD 227
|
Taxes
+IGV
|
| Cargo concept | Description |
|---|---|
|
Cargo concept
Gate In
|
Description
Is defined by the movement of empty container from a vehicle to a specific storage place once the consignee has brought it back to the designed depot.
Depot produces an Equipment Interchange Receipt that details technical inspection from the unit. Charges are managed by APMT – DEMARES
|
|
Cargo concept
Gate Out
|
Description
Is defined by the movement of empty container to load it from the storage place to the vehicle designed by the shipper, inside the depot.
Depot produces an Equipment Interchange Receipt that details the information regarding the gateout and technical inspection.
Charges are managed by APMT – DEMARES
|
Special equipment grades shall be subject to additional charges like:
Special Cargo Foodgrade- PQC additional charge will be USD 145
Experience our new and enhanced cargo booking
Now with instant booking confirmation.
In our continuous effort to offer you a simpler and easier digital booking experience we are pleased to present to you our new booking solution on Maersk.com.
You can now have your cargo booking request confirmed within seconds. In addition, you get greater visibility of sailing options with available vessel space, a list of depots with empty containers to choose from, and a choice of relevant value-added services. And you can now book from any device.
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