Your complete guide to shipping to and from Australia. Find the right route, get Maersk office locations, discover local solutions, payment options and more.
Maersk Australia’s Money in the Bank Policy means you no longer have to provide the payment remittance for your shipments!
Documentation Release
Bills of Lading and Electronic Delivery Orders are released automatically once the invoiced funds have been cleared by our bank. Funds may take up to 24 hours to clear for AUD payments and up to 48 hours for other currencies.
Customers will need to take into account the payment processing period when requesting documents as they will not become available until the funds have been cleared.
For instant documentation release we recommend you use Maersk’s secure SmartPay system.
Multiple Invoices
To ensure your payment is processed efficiently we ask you quote the 10-digit invoice number as your payment reference. If you are paying multiple invoices in the one transaction you will need to send a payment breakdown along with your bank remittance to au.rem@maersk.com.
Invoice Status
To check the clearance status of your invoice go to MyFinance > Search. Invoices will be displayed as Open or Paid.
For additional support contact our local team via Live Chat.
Once you’ve registered on Maersk website you will have access to MyFinance, which is where you’ll find the Credit/Debit Card payment option.
2. Set up card details
In MyFinance page navigate to ‘Profile’ > ‘Credit/Debit Cards’ tab to set up your card details. By updating details in this tab, you are able to save your tokenized card, which you can use for future payments.
In case you don’t want to save your card details for future use, then navigate to ‘ePayment’.
select invoices to pay.
select credit/debit card option.
select ‘new credit card’ option.
3. Making payments
Navigate to the ‘ePayment’ tab in MyFinance.
select the invoice(s) you wish to pay, (If you have multiple invoices you wish to pay, you can select and pay them in one transaction (all the invoices are same currency).
select the credit card you wish to pay from.
agree to the terms and conditions and then click ‘Continue’.
After reviewing your submission and approving payment, your payment will be instantly applied to the concerned shipments/invoices.
Receipts can be downloaded from the ‘Paid Invoices’ tab. Please note it may take up to 24 hours for receipts to be available.
EDO will be sent to your nominated address within 4 hours upon freight release is initiated, for urgent releases or you wish to nominate a different email address please request online:
Manage your account online 24/7 - View, print, dispute and pay your invoices any time anywhere! Get started now with MyFinance on https://www.maersk.com/
SmartPay: Instant freight release, no remittance and NO fees!
To use SMARTPAY register now with My Finance on Maersk at this stage we accept AUD invoice only. We also accept Credit card (Visa /Master Card) with no currency restriction, however 3% fee applies.
Bank: Citibank N.A Address: Citigroup centre 33 Canada Square, Canary Wharf, London
Note: To avoid unnecessary delays and costs it is essential that you have paid your invoice in full, by the due date. Payment 2 days prior to ETA is recommended in order to avoid delays.Your documentation will be released within 24 hrs of payment being received. For same day freight release, fund and remittance advice must be received by 9am AEST. We will not able to release your document unless the Invoice number is provided in remittance advice and email to au.rem@maersk.com for allocation.
COMPAY: It may take up to 48 hours to receive EDO/BL due to the delay in receipt of funds from COMPAY, we recommend SMARTPAY for urgent releases.
OFAC embargoed shipments
Shipment from/to Cuba, North Korea, Sudan or Syria are under United States of America (U.S.) trade sanctions (OFAC embargoed shipments), payment for the related invoice(s) must be made to Handelsbanken in the currency of the invoice.
Bank name: Handelsbanken
Bank address: Havneholmen 29 Copenhagen 1561 V Denmark
Account owner: A.P. Moller Maersk A/S
Currency: EUR Registration number: 6499
Account number: 3000013
IBAN: DK0264990003000013
SWIFT: HANDDKKK
Documents cannot be released for payments made to the incorrect account, and Maersk Line will not be held responsible for incorrect payments.
Once you’ve registered on Maersk website you will have access to MyFinance, which is where you’ll find the Smart Pay payment option.
2. Set up bank details
In MyFinance page navigate to ‘Profile’ > ‘Settings’ > ‘Payment Setup ’> ‘Add Bank Account button to set up a bank account. Please note it may take up to 24 hours to verify your account information.
Once your bank account is set up in MyFinance, Authorise’ tick box will show a check mark in the Smart Paycolumn.
3. Making payments
Navigate to the ‘MyFinance’ from theManageManage.
select the invoice(s) you wish to pay, (If you have multiple invoices you wish to pay, you can select and pay them in one transaction (all the invoices are same currency).
Click Pay button.
select the bank account you wish to pay from.
agree to the terms and conditions and then click ‘Proceed to paybutton’.
Click Submit Payment button after reviewing the summary of invoice(s) and total amount to be paid.
After reviewing your submission and approving payment, your payment will be instantly applied to the concerned shipments/invoices.
Receipts can be downloaded from the ‘Paid ’ > select the invoice no. > select the 3rd icon Download Payment Receipt .
The rate of exchange applied to invoices reflects Maersk’s cost of sourcing foreign currency from the FX markets.
Maersk uses the rate of exchange at the prevailing conversion rate on the date of issuing the first invoice for the shipment in question. The same conversion rate will be applied to any subsequent invoice(s) issued in relation to the same shipment.
For import detention and demurrage invoices, Maersk will convert the currency based on the last available rate of exchange on the invoice creation date.
For further questions or concerns, please refer to Maersk’s standard Terms and Conditions.
MyFinance
MyFinance lets you make payments electronically, significantly reducing your paperwork and giving you a simple overview of your invoices and accounts.
Our online platform providing information and insight whenever you need it.
Information on the go
MyFinance gives you visibility on digital services provided and your payables within hand’s reach. Insight into your invoices paid and status of overdue invoices to manage your cash flow and payments on time.
Easy and safe
MyFinance allows you access to financial information, no matter where you are in the world. All our financial service offerings are available digitally and are extremely secure.
MyFinance online features
Open Invoices
All open and outstanding invoices will be listed under this tab.
Single or multiple invoices search and download option available.
You can also view and download invoice PDF copies.
Single and bulk invoices (one dispute reason) can be disputed from Open Invoice tab.
Credits
Open Credits available in customer account are listed under this tab.
Paid Invoices
Paid invoices available under this tab.
Can also view invoice and payment receipts.
Single and bulk invoices (one dispute reason) can be disputed from Paid Invoice tab.
Dispute Cases
Invoices which have been disputed are available under this tab.
Customers can view status and comments.
eStatement
Customers can view all Open invoices and credits.
Agent Solution
CHA’s, 3rd party agents, registered on MyFinance can view and download local in-voices from Search tab.
For Freight, Detention and Demurrage invoice type, approval is required from con-signee, which can be requested online.
Consignee/Payer can request agents to be linked to their customer codes through chat or write email to CENWWWSVCREG@maersk.com with details of customer and agent code.
Create Payment remittance (available only in Bangladesh, Japan, South Korea, Macau, Malaysia, Oman, Portugal, U. A. E.)
Cash customers who have made payments offline (cheque, draft, etc..) can submit their payment remittance online from Open Invoices tab
You also have other options to submit payment remittance. Click on Create Payment remittance button
