When can I expect to receive my invoice?
You will receive one or more invoices depending on the charges you are supposed to pay as per the booking details. You will receive the invoices for export charges five working days before departure. You can expect the destination charges seven days before arrival.
Sometimes, depending on the local regulation or our local setup, we also send separate invoices for inland haulage and customs clearance and other value-added services that you have requested at the time of booking/during shipment cycle.
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When can I expect to receive a resolution to my dispute? Why can I not select “Incorrect Payer” when I dispute during a partial payment? What is a late payment fee? Do I have to add bank account details every time I request a refund? Can I request a physical invoice via mail? Will I be able to see additional charges that have been included in my total booking cost? What happens if my dispute is accepted? Is there an option for me to view or download an invoice, for which I am not party to the shipment? Can I apply for credit? Can I request my invoice to be changed if some of the charges were supposed to be billed to my partner? Can I dispute my invoice if I disagree with what I've been billed?New to Maersk.com?
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