Can I dispute my invoice if I disagree with what I've been billed?
If you disagree with the amount you have been invoiced, you can raise a dispute either in MyFinance or via Case Management with a description of what you had expected plus the issue/error. Our Dispute Resolution team will reach out to you in two working days with a resolution or further questions.
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線上諮詢
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個案管理
我們的客服專員會盡快處理您的個案。
相關常見問題
每次付款我是否都需要輸入卡片資料？ （適用非 3DS 國家/地區） 我能否使用已儲存於其他品牌（例如： safmarine.com）的同一張卡片？ （適用非 3DS 國家） Can I request a physical invoice via mail? What is a late payment fee? When can I expect to receive a resolution to my dispute? Why can I not select “Incorrect Payer” when I dispute during a partial payment? Do I have to add bank account details every time I request a refund? Will I be able to see additional charges that have been included in my total booking cost? What happens if my dispute is accepted? Can I change my payable party after bookings are placed? Is there an option for me to view or download an invoice, for which I am not party to the shipment? Are there any fees charged for paying online via Credit Card?Maersk.com 新使用者？
開始使用本公司數位服務操作指南。
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線上聊天
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業務諮詢
請聯絡我們，我們會在隨後兩天內予以回复。