Can I dispute my invoice if I disagree with what I've been billed?
If you disagree with the amount you have been invoiced, you can raise a dispute either in MyFinance or via Case Management with a description of what you had expected plus the issue/error. Our Dispute Resolution team will reach out to you in two working days with a resolution or further questions.
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Related FAQs
Do I need to enter my card details at every payment? (For Non 3DS Countries) Can I use the same stored card across other brands such as safmarine.com? (For Non 3DS Countries) Can I request a physical invoice via mail? Can I make a payment through MyFinance? What is a late payment fee? When can I expect to receive a resolution to my dispute? How can I see whether a dispute has been updated? How do I make a payment? How do I cancel my order and get a refund? How do I cancel my order and get a refund? Why can I not select “Incorrect Payer” when I dispute during a partial payment? How do I cancel my order and get a refund?New to Maersk.com?
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