What is the two-way commitment?
We strive to give the highest priority to your cargo. If we fail to load your cargo within three days before or after the scheduled departure date, we will compensate you.
This is a two-way commitment, because at the same time, whoever has made the booking must ensure the goods arrive as planned, otherwise cancellation or no-show fees will apply.
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Related FAQs
If a booking made with a locked rate is cancelled, how does it affect the 20 FFE limit? What happens once I have used my lock rate to book 20 FFE ? What happens if I don't use my lock rate within 30 days on Maersk Go? How do I lock a rate on Maersk Go? If I locked a rate for a port location, can I use the same rate on a door location too? Why is a change of equipment size/type considered a cancellation? Can I choose a daily rate on a trade route after I have locked the rate on Maersk Go? How do I place a booking on behalf of another company? Can I amend a booking after it has been placed? Can I book if I do not have a company? Can I make a change of destination (COD) for part of my cargo? Can I as a buyer fill in the Verified Gross Mass (VGM)?New to Maersk.com?
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