What is the two-way commitment?
We strive to give the highest priority to your cargo. If we fail to load your cargo within three days before or after the scheduled departure date, we will compensate you.
This is a two-way commitment, because at the same time, whoever has made the booking must ensure the goods arrive as planned, otherwise cancellation or no-show fees will apply.
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Is there a fee for cancelling a booking? Can I as a buyer fill in the Verified Gross Mass (VGM)? Why is a change of equipment size/type considered a cancellation? Can I amend a booking after it has been placed? Can I book if I do not have a company? Can I make a change of destination (COD) for part of my cargo? What is a no-show fee? How long does it take to confirm a booking? Can I amend the vessel or container type after a booking issubmitted? Can I amend a booking after it has been confirmed? How do I place a booking on behalf of another company? Will I be able negotiate or buy more free time days?New to Maersk.com?
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