What is the two-way commitment?
We strive to give the highest priority to your cargo. If we fail to load your cargo within three days before or after the scheduled departure date, we will compensate you.
This is a two-way commitment, because at the same time, whoever has made the booking must ensure the goods arrive as planned, otherwise cancellation or no-show fees will apply.
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Related FAQs
What is a no-show fee? How long does it take to confirm a booking? Can I make a change of destination (COD) for part of my cargo? Can I as a buyer fill in the Verified Gross Mass (VGM)? Can I amend a booking after it has been confirmed? Is there a fee for cancelling a booking? Why is a change of equipment size/type considered a cancellation? How do I place a booking on behalf of another company? Can I amend a booking after it has been placed? Can I amend the vessel or container type after a booking issubmitted? Can I book if I do not have a company? Will I be able to see my deadlines?New to Maersk.com?
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