Is there a fee for cancelling a booking?
If you wish to cancel your shipment – whether it’s for some or all of the container(s) – after the booking confirmation has been issued, a cancellation notice must be provided to us no less than seven (7) days before the scheduled estimated time of departure (‘ETD’). Then there's a cancellation fee which must be paid for each cancelled container.
Sorry there was an error
Was this information useful?
Thanks for your feedback!
Sorry we couldn't help more, please review the related FAQs below.
We're sorry you were unable to find what you wanted to today
Please use one of the below options to contact our Customer Experience teams
Chat with us
Contact us and we will respond within the next two working days
Case management
Contact us and we will respond within the next two working days.
Related FAQs
If a booking made with a locked rate is cancelled, how does it affect the 20 FFE limit? What happens once I have used my lock rate to book 20 FFE ? What happens if I don't use my lock rate within 30 days on Maersk Go? Can I as a buyer fill in the Verified Gross Mass (VGM)? If I locked a rate for a port location, can I use the same rate on a door location too? Why is a change of equipment size/type considered a cancellation? Can I choose a daily rate on a trade route after I have locked the rate on Maersk Go? Can I amend a booking after it has been placed? Can I book if I do not have a company? How do I lock a rate on Maersk Go? Can I make a change of destination (COD) for part of my cargo?New to Maersk.com?
Step-by-step guides to get started using our digital services.
Reach out to us
Chat online
Register online to chat with a member of our support team and get immediate answers during official office hours.
Sales enquiries
Contact us and we will respond within the next two working days.