Is there a fee for cancelling a booking?
If you wish to cancel your shipment – whether it’s for some or all of the container(s) – after the booking confirmation has been issued, a cancellation notice must be provided to us no less than seven (7) days before the scheduled estimated time of departure (‘ETD’). Then there's a cancellation fee which must be paid for each cancelled container.
Sorry there was an error
Was this information useful?
Thanks for your feedback!
Sorry we couldn't help more, please review the related FAQs below.
We're sorry you were unable to find what you wanted to today
Please use one of the below options to contact our Customer Experience teams
Related FAQs
Can I as a buyer fill in the Verified Gross Mass (VGM)? Why is a change of equipment size/type considered a cancellation? Can I amend a booking after it has been placed? Can I book if I do not have a company? Can I make a change of destination (COD) for part of my cargo? How do I get a container? What is a no-show fee? How long does it take to confirm a booking? If I do not use all of the Freetime Extension bought, will I get a refund? Can I amend the vessel or container type after a booking issubmitted? How can I amend a Delivery Order?New to Maersk.com?
Step-by-step guides to get started using our digital services.