Can I request my invoice to be changed if some of the charges were supposed to be billed to my partner?
We work with a two-party setup i.e. one party at the origin and another at the destination. You will receive the invoice for the charges you are supposed to pay. It is not possible to change the payer party for any charge.
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Can I request a physical invoice via mail? What is a late payment fee? When can I expect to receive a resolution to my dispute? How do I make a payment? Why can I not select “Incorrect Payer” when I dispute during a partial payment? Is there a limit to the number of invoices that can be searched, downloaded and printed at a time? Will I be able to see additional charges that have been included in my total booking cost? Does Maersk accept partial payments? What happens if my dispute is accepted? Do I have to add the Bank account every time for the Refunds? What if the invoice is incorrect and M/L pulls funds out of my account? Can I change my payable party after bookings are placed?New to Maersk.com?
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