What happens if Maersk cancels my shipment?
Maersk Go offers you a loading guarantee. If we fail to load your cargo on the booked vessel, or if there is a delay of more than three days of the originally scheduled vessel departure date, you will be compensated. If you've selected to waive the cargo loading guarantee, it means your containers can get rolled — in which case we will not compensate you.
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Related FAQs
Is there a fee for cancelling a booking? Can I as a buyer fill in the Verified Gross Mass (VGM)? Why is a change of equipment size/type considered a cancellation? Can I amend a booking after it has been placed? Can I book if I do not have a company? Can I make a change of destination (COD) for part of my cargo? What is a no-show fee? How long does it take to confirm a booking? Can I amend the vessel or container type after a booking issubmitted? Can I amend a booking after it has been confirmed? How do I place a booking on behalf of another company? Will I be able negotiate or buy more free time days?New to Maersk.com?
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