How do I make a Delay in Transit request?
If you need to make a Delay in Transit request, the easiest and fastest way is through our Case Management system. This gives you complete visibility and control over your enquiry from start to finish.
To submit a case you just need to follow these 3 simple steps:
- To get started, go to Create case
- From the dropdown options, choose Cargo/Container, DIT (Delay in Transit), Delay in Transit request. This helps us direct your case to the right team quickly.
- Link your shipment and add any comments or extra information to explain the enquiry. If required, you can upload your documents in relevant supported formats: Excel (.xlsx), PDF, Word (.doc/.docx), PowerPoint (.ppt/.pptx), and images (.jpg, .png, .gif). Once completed submit your case.
Using Case Management is the best way to ensure your issue is resolved quickly and efficiently as we aim to resolve all cases within 4 working hours.
The benefits of using Case Management:
- Fast response times
- Easy-to-use dropdown options
- Ability to attach and manage documents
- Real-time updates and full case visibility
- Track and manage all your cases in one place
Sorry there was an error
Was this information useful?
Thanks for your feedback!
Sorry we couldn't help more, please review the related FAQs below.
We're sorry you were unable to find what you wanted to today
Please use one of the below options to contact our Customer Experience teams
Chat with us
Contact us and we will respond within the next two working days
Case management
Contact us and we will respond within the next two working days.
Related FAQs
How do I request a deadline extension? What happens if there is a problem with my Re-export request? What happens if there is a problem with my Change of Destination request? How do I make a Change of Destination request? How do I make a transhipment request? How do I request for a shipment to Retain-on-board? What is the best way to enquire about a Return Shipment? What happens if there is a problem with my Retain-on-board request? How do I request a Re-export? How can I query a port or terminal update? How can I check a port or terminal update?New to Maersk.com?
Step-by-step guides to get started using our digital services.
Reach out to us
Chat online
Register online to chat with a member of our support team and get immediate answers during official office hours.
Case management
Our Customer Service Agents will handle your case as quickly as possible.