How can I check a port or terminal update?
If you need to check a port or terminal system update, the easiest and fastest way is through our Case Management system.
To submit a case you just need to follow these 3 simple steps:
- To get started, go to: Create case
- From the dropdown options, choose Cargo/Container, Port / Terminal system query. This helps us direct your case to the right team quickly.
- Link your shipment and add any comments or extra information to explain the enquiry. If required, you can upload your documents in relevant supported formats: Excel (.xlsx), PDF, Word (.doc/.docx), PowerPoint (.ppt/.pptx), and images (.jpg, .png, .gif). Once completed submit your case.
Using Case Management is the best way to ensure your issue is resolved quickly and efficiently as we aim to resolve all cases within 4 working hours.
The benefits of using Case Management:
- Fast response times
- Easy-to-use dropdown options
- Ability to attach and manage documents
- Real-time updates and full case visibility
- Track and manage all your cases in one place
죄송합니다. 오류가 발생했습니다.
이 정보가 유용했습니까?
소중한 의견에 감사를 드립니다!
더 도움이 되지 못해 죄송합니다. 아래의 관련 FAQ를 참고해 주십시오.
죄송합니다. 지금은 원하시는 내용을 찾을 수 없습니다.
아래 옵션 중 하나를 사용하여 고객 경험팀에 문의해주시기 바랍니다
관련 FAQ
How do I request a deadline extension? What happens if there is a problem with my Re-export request? How do I make a Delay in Transit request? What happens if there is a problem with my Change of Destination request? How do I make a Change of Destination request? How do I make a transhipment request? How do I request for a shipment to Retain-on-board? What is the best way to enquire about a Return Shipment? Experiencing an error on our website submitting a Delivery or Release order? What happens if there is a problem with my Retain-on-board request? How do I request a Re-export? How can I query a port or terminal update?Maersk.com 새 기능
단계별 안내를 통해 디지털 서비스를 이용해 보세요.