What happens if I cannot deliver my cargo to the port of departure on time?
If you fail to notify us of a cancellation or fail to deliver your cargo for shipment, a no-show fee must be paid.
To notify us of a cancellation, please contact us via Case Management.
Sorry there was an error
Was this information useful?
Thanks for your feedback!
Sorry we couldn't help more, please review the related FAQs below.
We're sorry you were unable to find what you wanted to today
Please use one of the below options to contact our Customer Experience teams
Chat with us
Contact us and we will respond within the next two working days
Case management
Contact us and we will respond within the next two working days.
Related FAQs
Can I ship cargo with Maersk Go that needs to be kept at a specific temperature? Do you allow the shipment of dangerous cargo? Can my buyers and suppliers also track the cargo? What causes Demurrage and Detention? What are container seal numbers and how do I use them? Can I be certain there are containers available for my cargo? How often will the milestones be updated? I just want to check schedules, not book. How should I proceed? Can I split my booking into two or more individual shipments? Which commodity types can I ship with Maersk Go? Can I ship individual pallets?New to Maersk.com?
Step-by-step guides to get started using our digital services.
Reach out to us
Chat online
Register online to chat with a member of our support team and get immediate answers during official office hours.
Case management
Our Customer Service Agents will handle your case as quickly as possible.