Shipping to and from Canada

Country: Canada
Direction: Import
Effective Date: 19/08/2024
Expiry Date: Until further notice
Free time: Working Days
Currency: USD
Invoiced: Per container, per calendar day, per container type
Application: The free time & charges applied will be those in place on the origin price calculation date (PCD)

Please note the below provides a general overview of our import demurrage and detention practices in Canada. For complete details please refer to our tariff here. In the event of any discrepancies between the below and our public tariff, the public tariff prevails.

Freetime: “Free Time” is the period agreed between the Carrier and the Merchant for which Demurrage and Detention shall not be paid by the Merchant.

Detention: Compensation payable when the Merchant holds Carrier's Container outside the port, terminal or depot beyond the agreed amount of Free Time.

Demurrage: Compensation payable when the Merchant holds Carrier’s Container inside the terminal, port or depot beyond the agreed amount of Free Time. This does not include terminal storage cost. Storage is billed directly by the terminal.

Useful links

• Book your shipments online via SPOT at a fixed price and with a loading guarantee to know when they will arrive. Maersk Spot now also includes extendable Freetime options. Start now.
• Note that SPOT terms are those accepted at the time the booking is confirmed and are not necessarily aligned with the standard tariff. For details how to extend your DnD Free time at destination, click here. DnD Tariff information can be found via Instant Price Search or during booking process
• To view free days and last free date information for containers, along with pickup and return location basis click here.
• Terms for Detention and Demurrage

Tariff

• Reefer demurrage includes plug-in/electricity charges.
• Reefer container with IMO follows Reefer.
• Non-operating reefer (NOR) is considered as Dry Container. 
• Non-operating reefer (NOR) is considered as Dry Container for both Demurrage and Detention.
• Shipper's own containers (SOC) and Tanks are not subject to detention and demurrage.

Import Demurrage

Dry Containers and Non-Operating Reefers

Rail Ramps Dry Containers and Non-Operating Reefers

Reefer, Special Equipment

Import Detention

Dry Containers and Non-Operating Reefers

Reefers and Special Equipment

Demurrage & detention disputes

• Demurrage and Detention disputes for Canada shipments can be raised by:
• For cargo prior to return, ca.customerexperience@maersk.com for export shipments.
• For cargo after return, through our website Maersk in the MyFinance section.
• When registering a dispute, please include the shipment number, container number, and a detailed description of the dispute including the applicable service contract number if pertinent to the claim. For disputes involving a change of paying party, written confirmation from the party who will pay is needed.
• Disputes must be submitted to Maersk within 30 days of the invoice date. We will provide feedback on your dispute within 5 business days of receipt.

General procedures

Prior to vessel arrival, we will email to the consignee (or appointed customs broker) the following documents

• An invoice (if any collect charges)
• A manifest (to be used for customs clearance)

Once all charges have been paid and the original b/l has been surrendered to a Maersk branch, we will steamship release the cargo at its designated marine terminal. If the cargo is at a railhead, we will provide the consignee or customs broker with a pick-up number to be used by the trucker.

After the devanning of cargo, the consignee (or appointed trucker) must return the empty equipment to our named depot within the equipment free time offered. (Please note the responsibility of cargo tracking remains with the consignee.)

Sublocation codes are a requirment of the canada border service agency

A Sub Location Code is an identifier of the primary location/warehouse where the goods are to be stored pending clearance. Below are a list of standard sub location codes for your reference in light of the E Manifest requirements for Freight Forwarders. If sub location codes are not provided, the manifest and house bill maybe be rejected and goods will not be allowed to proceed until the report/s are amended to reflect this information.

NOTE: For all Canada delivery cargo discharging in USA, Canada Customs is cleared on final inland carrier's bond/manifest. No need to update a sublocation code.

Determining your cargo control number

Cargo Control Number is a combination of the Carrier Bond Number + the transport document Number.

Please be advise that the Maersk Marine Carrier Code is 9381.

As such the CCN or Cargo Control Number for a shipment that moves with the original booking number 123456789 as an example would be 9381123456789.

For exceptions, please have your agent/office contact the respective Maersk office where the shipment originated. To speak with a customer service representative in Canada, please call 1800-321-8807.

Canada customs and other government agencies reserve their right to hold or inspect any shipment coming to Canada, regardless of any other country’s customs inspection. An invoice will be sent after inspection has been completed, and payment must be received prior to shipment release. For complete customs procedures, check Canada Border Services Agency website.

Special cargo

Oversized, break bulk and dangerous shipments are subject to standard Maersk Line approval procedures. Please contact our sales department for detailed information.

Further information

For further import enquiries, please contact our Customer Resource Centre.

Shipper owned containers (SOC) must NOT be returned empty to Maersk at any terminal/depot/rail facility.
For any SOC(s) returned empty to a Maersk location, an additional $2000 USD per container will be post-billed to the consignee on the bill of lading by Maersk.

Store-door deliveries for personal/household effects shipments, e.g. import deliveries to individual residences, commercial warehouses, are not accepted.

Oversized, break bulk  and dangerous shipments are subject to standard Maersk Line approval procedures. Please contact our sales department for detailed information

Please refer to the link for information on import requirements for food commodities into Canada (Specifically section E)

Reefers are not accepted to be routed/discharged via Prince Rupert