Shipping to and from Mauritius

Aligned with the implementation of our Online Self Service delivery order , we are coming forward with some simplifications in the process at counter.

Your dedicated customer service agent is also reachable via mu.import@maersk.com or mu.export@maersk.com for any additional assistance.

Self Service Delivery Order via www.Maersk.com:

To ensure that your online releases requests are successful, it is mandatory to fill in fulfil below requirements:

1. Shipment release is completed.
2. Consignee’s authorisation letter to be uploaded where applicable.
3. Payment has been processed at both Origin and Destination.
4. Broker name is updated under ‘Release Container to’ filed.

Counter Release:

In case shipment is updated as ‘Negotiable Shipped’, the following criteria must be complied with for a smooth release:

• Send the Proof of payment to the Finance team (safhtfrc@maersk.com). It is important that the proof of payment is well referenced with the invoice number/BL number for ease of handling.
• Endorsed BL as per endorsement rule, surrendered at counter at least 2 hours prior to submitting request for release of Deliver Order (DEOR).
• Authorization letter duly stamped and signed by owner of cargo. The broker code/name is to be clearly mentioned.

Shipments consigned to an Individual:

• Deposit (applicable only for shipments consigned to an individual).
• National ID card / Passport (applicable only for shipment consigned to an individual).
• The shipment is to be paid in full including demurrage charges, if applicable.

Our payment application Turnaround Time:

Release requests being submitted via email mu.import@maersk.com from 09h00 – 16h00 during the weekdays and releases received after this time will only be processed the next working day.

Booking Amendment Video Tutorial

This tutorial will give you a quick guide through amending your bookings on Maersk website.

Demurrage

This fee is applicable when the customer holds carrier equipment in the terminal for longer than the agreed amount of free time. It can be incurred for both exports (early drop-off) and imports (late pick-up).
Export: Demurrage days are counted from gate-in (full) to container loading minus free days.
Import: Demurrage days are counted from container discharge to gate-out (full) minus free days.
Applicable to all containers that remain at a terminal location longer than agreed free time.
*Applicable calculation methods may vary by country.

Mozambique, Zambia, Zimbabwe, Malawi, Seychelles, Mauritius, Comoro Islands, Madagascar, Namibia, storage is billed and payable directly to the port operator.

Detention

Detention charges occur when the consignee holds onto the carrier’s container outside of the port, terminal, or depot beyond the free time that is allotted.
Export: Detention days are counted from pick-up empty to gate-in full minus free days.
Import: Detention days are counted from discharge full to gate-in empty minus free days.*
This fee is applicable to all containers that remain in the customer’s possession longer than the agreed free time.
*Applicable calculation methods may vary by country.

***From 15.08.2020 the Free Time deals will be applied based on the effective deals at the Price Calculation date – PCD***

Effective date - 01 Feb 2024

Disclaimer: Please note that above tariff is for standard booking and don’t refer to SPOT booking. Please refer to agreed DEMURRAGE & DETENTION FEES at the moment of booking placement for SPOT (available also on the booking confirmation).

Please click the below link to Submit SI , Submit VGM , Approve Verify Copy, Print Bill of Lading

Above only a quick and indicative guide on vessel deadlines/ Updated vessel deadline can be refered to through our daily vessel news.

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