Shipping to and from Indonesia
Your complete guide to shipping to and from Indonesia. Find the right route, get Maersk office locations, discover local solutions, payment options and more.
Local information
International Financial Center Tower 2 (IFC 2 Tower) 41st Fl,
Jl. Jendral Sudirman Kav 22-23, 12920, Jakarta, Indonesia
Find counter opening hours here.
For Toll Free Number :
Click here.
Maersk Indonesia WhatsApp Business Channel : +62821 2482 9365
Import related queries:
id.import@maersk.com
Export related queries:
id.export@maersk.com
Sales related queries:
sales.support@maersk.com
Maersk Go related queries:
Email :maerskgosupport@maersk.com
Phone Number :+62 21 5093 9470 pin : 0005
Pelabuhan Panjang, 35241, Pidada, Pelabuhan Panjang, Bandar Lampung, Indonesia
For Toll Free Number :
Click here
Maersk Indonesia WhatsApp Business Channel : +62821 2482 9365
Import related queries:
id.import@maersk.com
Export related queries:
id.export@maersk.com
Sales related queries:
sales.support@maersk.com
+62 811 6484551
Non-stop 24/7
Tanjung Priok, Jakarta Utara 14310
Indonesia
For Toll Free Number : Click here
Maersk Indonesia WhatsApp Business Channel : +62821 2482 9365
Import related queries:
id.import@maersk.com
Export related queries:
id.export@maersk.com
Sales related queries:
sales.support@maersk.com
Kelurahan Kalibaru, Kecamatan Cilincing
Jakarta Utara 14110
Non-stop 24/7
Kota SBY, Jawa Timur 60177, Indonesia
Non-stop 24/7
Panjang Bandar Lampung 35241
Non-stop 24/7
For Toll Free Number :
Click here
Maersk Indonesia WhatsApp Business Channel : +62821 2482 9365
Import related queries:
id.import@maersk.com
Export related queries:
id.export@maersk.com
Sales related queries:
sales.support@maersk.com
Surabaya 60177
Indonesia
For Toll Free Number :
Click here
Maersk Indonesia WhatsApp Business Channel : +62821 2482 9365
Import related queries:
id.import@maersk.com
Export related queries:
id.export@maersk.com
Sales related queries:
sales.support@maersk.com
Non-stop 24/7
With an unrivalled global shipping network and offices in Jakarta, Surabaya, Medan and Semarang, we are well placed to connect Indonesian businesses with the rest of the world.
Whether you are importing machinery, chemicals and foodstuffs, or exporting electrical appliances, textiles or plywood, we have the local presence and global expertise to connect you with your key markets. We provide a full range of shipping services, including container tracking, stuffing and unstuffing coordination, and loading and discharging cargo.
Useful information
Get up-to-data local information about holiday periods, charges, payment services, procedures and restrictions, and more.
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Location name | City | Address | Timing |
---|---|---|---|
Location name
Intercon Depot
|
City
Belawan
|
Address
Jl. Raya Pelabuhan Pos II Road VI Ujung Baru, Belawan 20411 - Indonesia
|
Timing
check with local office |
Location name
Tanjung Perak Swadaya
|
City
Cikarang
|
Address
Jl. Raya Dry Port V Kota Jababeka Cikarang, Bekasi - 17530, Indonesia
|
Timing
check with local office
|
Location name
PT Seacon Bintang Sejahtera ( SBS ) Jakarta
|
City
Jakarta
|
Address
Kawasan Berikat Nusantara Cakung Blok A, Jalan Raya Cakung Cilincing, Jakarta 14140 - Indonesia
|
Timing
check with local office
|
Location name
MMLog/ Damco Warehouse
|
City
Jakarta
|
Address
Jl. Cakung Industri Selatan 1 No.2, RT.6/RW.4, Rorotan, Kec. Cilincing, Jkt Utara, Daerah Khusus Ibukota Jakarta 14140, Indonesia
|
Timing
check with local office
|
Location name
Depot Lautan Nusantara
|
City
Jakarta
|
Address
Jl. Cakung Cilincing Raya No.25 KM, RT.9/RW.5, Cakung Bar., Kec. Cakung, Kota Jakarta Timur, Daerah Khusus Ibukota Jakarta 13910, Indonesia
|
Timing
check with local office
|
Location name
Masaji Tatanan Container Panjang
|
City
Panjang
|
Address
Jl Soekarno Hatta Km 11,5 Kelurahan Srengsem, Kecamatan Panjang, Bandar Lampung 35242
|
Timing
check with local office
|
Location name
Arta Samudra Kontindo
|
City
Semarang
|
Address
Kawasan Industri Cipta Guna Blok 9, Jl. Arteri Yos Sudarso, Semarang - 50174. Central Java - Indonesia
|
Timing
check with local office
|
Location name
Masaji Tatanan Container Semarang
|
City
Semarang
|
Address
Kawasan Industri Cipta Kavling 10, Jl Arteri Yos Sudarso, Kelurahan Bandarharjo, Kecamatan Semarang Utara, Semarang 50175
|
Timing
check with local office
|
Location name
PT Seacon Bintang Sejahtera ( SBS ) Surabaya
|
City
Surabaya
|
Address
Jl. Tambak Osowilangun No.136, Tambak Langon, Kec. Benowo, Kota SBY, Jawa Timur 60191 - Indonesia
|
Timing
check with local office
|
Location name
Masaji Tatanan Container Belawan
|
City
Belawan
|
Address
Jalan Raya Pelabuhan I, Gabion, Medan
|
Timing
check with local office
|
Location name
PT Primamas Segara Unggul
|
City
Surabaya
|
Address
JL. Kalianak Barat, No. 55 A-BLK, Kalianak, Kec. Asem Rowo, Surabaya, Indonesia
|
Timing
check with local office
|
Location name
Intercon Terminal Indonesia
|
City
Jakarta Branch
|
Address
Raya Cakung Cilincing, Km 1,5 Cakung barat, Jakarta Timur 13910 JAKARTA
|
Timing
check with local office
|
Location name
SBS ( SEACON BINTANG SEJAHTERA ) DEPOT
|
City
Semarang
|
Address
Kawasan Pergudangan dan Jasa PT Dibya Jaya Makmur Tambakrejo, Gayamsari, Semarang Indonesia 50174
|
Timing
check with local office
|
Division | Phone | Notes | |
---|---|---|---|
Division
Sales
|
Email
|
Phone
Main Line: +62 21 5093 9470 Toll Free Number :
|
Notes
Opening hours Mon-Fri 08:00-17:00 |
Division
Export & Import Carrier
|
Email
|
Phone
Main Line: +62 21 5093 9470 Toll Free Number :
|
Notes
Opening hours Mon-Fri 08:00-17:00 |
Division
Air Freight
|
Email
|
Phone
+6221 30065646
|
Notes
Opening hours Mon-Fri 08:00-17:00 |
Division
Logistics and Service (LNS) - (CHB ,Trucking & Multi Carrier)
|
Email
|
Phone
Main Line: +62 21 5093 9470 Toll Free Number :
After calling Main Line and TOLL FREE number, then to click option number 3 for Logistics and Service (LNS) - (CHB ,Trucking & Multi Carrier) menu. |
Notes
Opening hours Mon-Fri 08:00-17:00 |
E – commerce | See full information |
---|---|
E – commerce
WEB GUIDANCE
|
See full information
|
External redress is a redress process done directly to customs by customer where Maersk will only issue redress letters to support the process.
Step to get Redress Letter:
- Choose the document based on the port (loading port – export OR discharging port - import)
- Fill in the templates with corresponding data
Jakarta
Medan
Semarang
Surabaya
* after you download the file, there are data that you must choose depend on export or import process
export: shipper, tanggal berangkat, outward manifest
import: consignee, tanggal tiba, inward manifest
Send the draft in word version to Maersk
Email: ID.import@maersk.com (for import) OR ID.export@maersk.com (for export)
Subject: Redress Letter – BL XXXXXXXXX – IDJKT/IDSUB/IDSEM/IDBEL (choose one according to loading port – export OR discharging port - import)
Body email: Attachment of the drafts which already filled with necessary Information- Get the confirmation to pick up redress letter by email.
- Pick up the letter at Maersk Office by bringing below requirement
PORT | PICK UP REQUIREMENT |
---|---|
PORT
JAKARTA
|
PICK UP REQUIREMENT
2 duty stamps / BL
|
PORT
MEDAN
|
PICK UP REQUIREMENT
-
|
PORT
SEMARANG
|
PICK UP REQUIREMENT
Printed letter to be exchanged
|
PORT
SURABAYA
|
PICK UP REQUIREMENT
1 duty stamp / letter
|
Item | Charges | Port |
---|---|---|
Item
Late Payment Fee - based on calendar days (find out more here)
|
Charges
IDR 1,500,000
|
Port
ALL
|
Item
Cancellation equipment fee (find out more here)
|
Charges
Dry container: IDR 350.000/box/day
Reefer container: IDR 1.000.000/box/day |
Port
ALL
|
Item
Manual Booking Fee (Manual Booking Fee - MDF)
|
Charges
IDR 400,000, 1st March to be IDR 1,500,000/BL – advisory here
|
Port
ALL
|
Item
Manual Shipping Instruction Fee (Manual Documentation Fee - MDF)
|
Charges
IDR 400,000, 1st March to be IDR 1,500,000/BL – advisory here
|
Port
ALL
|
Item
Manual BL Printing Fee (1st issuance)
|
Charges
IDR 400,000
|
Port
ALL
|
Item
Manual BL Amendment Fee
|
Charges
IDR 350,000
|
Port
ALL
|
Item
Manual BL Reissuance printing fee
|
Charges
IDR 100,000
|
Port
ALL
|
Item
Manual BL copy
|
Charges
IDR 100,000/copy
|
Port
ALL
|
Item
House Bill of Lading (BL) fee
|
Charges
USD 120 (**invoice bill under IDR)
|
Port
ALL
|
Item
Invoice Amendment Fee
|
Charges
IDR 575,000
|
Port
ALL
|
Item
Telex Fee
|
Charges
IDR 410,000
|
Port
ALL
|
Item
Switch BL Fee
|
Charges
IDR 1,200,000
|
Port
ALL
|
Item
Documentation Fee Origin (ODF) – Indonesia to World
|
Charges
IDR 150,000/BL
|
Port
ALL
|
Item
Documentation Fee Destination (DDF) – World to Indonesia
|
Charges
IDR 250,000/BL
|
Port
ALL
|
Item
Seal
|
Charges
IDR 110,000/cont
|
Port
ALL
|
Item
Extra Seal charge
|
Charges
IDR 100,000/cont
|
Port
ALL
|
Item
DG Misdeclaration Fee
|
Charges
USD 5,000/booking
|
Port
ALL
|
Item
Surabaya Channel Fee
|
Charges
20 DRY-IDR 120,750/cont 40 DRY-IDR 220,500/cont |
Port
Surabaya
|
Export - Local charges
Service Charges Type | Tariff (per Nov 2023) |
---|---|
Service Charges Type
Manual BL Printing Fee (1st issuance)
|
Tariff (per Nov 2023)
IDR 400,000
|
Service Charges Type
Manual BL Reissuance printing fee
|
Tariff (per Nov 2023)
IDR 100,000
|
Service Charges Type
Manual BL copy
|
Tariff (per Nov 2023)
IDR 100,000/copy
|
Service Charges Type
Transport Document Amendment Fee
|
Tariff (per Nov 2023)
IDR 350.000
|
Service Charges Type
House Transport Document
|
Tariff (per Nov 2023)
IDR 730,000
|
Service Charges Type
Late Documentation Fee
|
Tariff (per Nov 2023)
IDR 1,500,000
|
Service Charges Type
Switch Transport Document
|
Tariff (per Nov 2023)
IDR 1,200,000
|
Service Charges Type
Electronic Cargo Release (Telex)
|
Tariff (per Nov 2023)
IDR 700,000
|
Service Charges Type
Equipment Management Fee / Seal Fee
|
Tariff (per Nov 2023)
IDR 110,000/ container
|
Service Charges Type
Export Services (Batam to Intra Asia countries)
|
Tariff (per Nov 2023)
IDR 110,000 per container
|
These changes will be implemented effective from October 5 2015 *Effective 23 December 2016
Import - Local charges
Service Charges Type | Tariff (per Nov 2023) |
---|---|
Service Charges Type
Manual BL Printing Fee (1st issuance)
|
Tariff (per Nov 2023)
IDR 400,000
|
Service Charges Type
Manual BL Reissuance printing fee
|
Tariff (per Nov 2023)
IDR 100,000
|
Service Charges Type
Manual BL copy
|
Tariff (per Nov 2023)
IDR 100,000/copy
|
Service Charges Type
Destination Document Fee
|
Tariff (per Nov 2023)
IDR 300,000 per BL
|
Service Charges Type
House Transport Document Fee (Import)
|
Tariff (per Nov 2023)
IDR 1,000,000 per BL
|
Service Charges Type
Electronic Cargo Release (Telex Import)
|
Tariff (per Nov 2023)
IDR 410,000 per BL
|
Service Charges Type
Payer Amendment Fee (PAD)
|
Tariff (per Nov 2023)
IDR 575,000 per BL
|
Service Charges Type
CP1 – Container Protect Essential
|
Tariff (per Nov 2023)
IDR 725,000 per Container
|
Destination Handling Charges | Per container |
---|---|
Destination Handling Charges
20' General Purpose Container
|
Per container
USD 95
|
Destination Handling Charges
20' Open Top, Flat Rack & Special Containers
|
Per container
USD 95
|
Destination Handling Charges
40' General Purpose Container
|
Per container
USD 145
|
Destination Handling Charges
20' Open Top, Flat Rack & Special Containers
|
Per container
USD 145
|
Destination Handling Charges
45' General Purpose Container
|
Per container
USD 185
|
Destination Handling Charges
20' Reefer
|
Per container
USD 230
|
Destination Handling Charges
40' Reefer
|
Per container
USD 280
|
Port Additional Fee (Surabaya, Benoa, Makassar, Balikpapan and Dili (Timor Leste)
20 Dry/Reefer/Open Top/Flat Rack | 40 Dry, 40 DHC, 45 Dry/Reefer/Open Top/Flat Rack |
---|---|
20 Dry/Reefer/Open Top/Flat Rack
IDR 120,750
|
40 Dry, 40 DHC, 45 Dry/Reefer/Open Top/Flat Rack
IDR 220,500
|
Special Customs Requirements
Indonesia custom applies a 4-digits Harmonized System Code for goods description in inward manifest only for Food and Beverage products in Port of Tanjung Priok.
Below is the HS code list:
02 meat & edible meat offal
- 0201 meat of bovine animals; fresh or chilled
- 0202 meat of bovine animals; frozen
- 0203 meat of swine (pork); fresh, chilled or frozen
- 0204 meat of sheep or goats; fresh, chilled or frozen
- 0205 meat of horses, asses, mules, hinnies; fresh, chilled or frozen
- 0206 edible offal, bovine, swine, sheeo, goat, horse, etc
- 0207 meat and edible offal of poultry; fresh, chilled, or frozen
- 0208 meat and edible offal nesoi; fresh, chilled, or frozen
- 0209 pig and poultry fat; fresh, chilled, or frozen; satled, dried, orsmoked
- 0210 meat and edible offal; salted, dried etc; and flour and meal.
Outport name and port translations
No | Port | Partner | Code | Outports name | Address |
---|---|---|---|---|---|
No
1
|
Port
Padang
|
Partner
Samudera
Indonesia |
Code
IDPDGTM
|
Outports name
TELUK BAYUR PORT
|
Address
Jl. Ratulangi no 10,
Kampung Jao, Padang Barat Padang, Sumatra Barat 25112 |
No
2
|
Port
Palembang
|
Partner
Samudera
Indonesia |
Code
IDPLMTM
|
Outports name
PALEMBANG TERMINAL
|
Address
Jl. Jendral Sudirman No 3528/2083 KM 3,5 Palembang 30129 Indonesia
|
No
3
|
Port
Perawang
|
Partner
Indo Makmur
Pratama |
Code
IDFHKTM (IKPP Private Jetty)
IDTSKTM (Pelindo Perawang) |
Outports name
IKPP MILE SITE JETTY PERAWANG
PELINDO PERTIWI PERAWANG |
Address
Jl Kulim no 35C Pekanbaru 28154, Riau - Indonesia
|
No
4
|
Port
Tebing Tinggi
|
Partner
Indo Makmur
Pratama |
Code
IDTTI01
|
Outports name
TEBING TINGGI JAMBI MILL
|
Address
Jl Kulim no 35C Pekanbaru 28154, Riau - Indonesia
|
No
5
|
Port
Jambi
|
Partner
Samudera
Indonesia |
Code
IDJAMTM
|
Outports name
JAMBI TERMINAL
|
Address
Jl Soekarno Hatta Rt 01 No.8 Kel. Paal Merah Jambi 36139
|
No
6
|
Port
Batam
|
Partner
Megastar
|
Code
IDBTITM
|
Outports name
BATAM ISLAND TERMINAL
|
Address
Jl. Duyung, Comp Citra Permai,
Blok B, No 11, Jodoh Batu Ampar Batam 29432 |
No
7
|
Port
Cikarang
|
Partner
CDP
|
Code
ID8A5TP
|
Outports name
PT TANJUNG PERAK
SWADAYA |
Address
|
No
9
|
Port
Makassar
|
Partner
Samudera
Indonesia |
Code
IDUJPTM
|
Outports name
UJUNG PANDANG TERMINAL
|
Address
Jl. Sungai Saddang no 82, Makassar
|
No
10
|
Port
Bitung
|
Partner
Putra Abadi Trans
|
Code
IDZJKPT
|
Outports name
BITUNG PORT TERMINAL
|
Address
Jl Mohammad Hatta 26, Pateten Satu, Aer Tembaga, Bitung
|
No
11
|
Port
Balikpapan
|
Partner
Samudera Indonesia
|
Code
IDBPNTM
|
Outports name
Balikpapan Port
|
Address
Komp PU IV No 46, Balikpapan 76111
|
No
12
|
Port
Ogan Komering Ilir
|
Partner
Indo Makmur Pratama
|
Code
IDOKISJ
|
Outports name
OKI MILL SITE JETTY PALEMBANG
|
Address
Jl Kulim no 35C Pekanbaru 28154, Riau - Indonesia
|
No
13
|
Port
Dili
|
Partner
Trans Aslamea
|
Code
TLIU0TM
|
Outports name
DILI Termnal
|
Address
UNIT 2-01, CBD 3, TIMOR PLAZA,
AVE. PRES. NICOLAU LOBATO, DILI, TIMOR-LESTE |
No
14
|
Port
Tarakan
|
Partner
Samudera Agency Indonesia
|
Code
IDTRKTM
|
Outports name
Pelabuhan Malundung Tarakan
|
Address
Jl.Mulawarman No.12 RT.11, Kel.Karang Anyar Pantai, Kec.Tarakan Barat, Kota Tarakan 77111, Kalimantan Utara
|
RKST of Terminal | Terminal | Size type | Maximum Pay Load (Kgs) | Maximum Crane Weight (Kgs) and DG Acceptance | Remarks |
---|---|---|---|---|---|
RKST of Terminal
IDBTI
|
Terminal
Batam Island Terminal
|
Size type
20GP
40GP 40HC |
Maximum Pay Load (Kgs)
Max Payload Container(20GP)
|
Maximum Crane Weight (Kgs) and DG Acceptance
DG Acceptance: DG IMO 1 & 7 are not accepted
|
Remarks
35000 (for 40GP / 40HC sizes)
|
RKST of Terminal
IDFHK
|
Terminal
IKPP Mile site jetty perawang
|
Size type
ALL Size types
|
Maximum Pay Load (Kgs)
Max Payload Container
|
Maximum Crane Weight (Kgs) and DG Acceptance
DG Acceptance: ALL DG belongs to IKPP group is acceptable
|
Remarks
ALL OOG belongs to the IKPP group is acceptable
|
RKST of Terminal
IDJAM
|
Terminal
Jambi Terminal
|
Size type
ALL Size types
|
Maximum Pay Load (Kgs)
Max Payload Container
|
Maximum Crane Weight (Kgs) and DG Acceptance
32000
DG Acceptance: DG IMO 1 & 7 are not accepted |
Remarks
OOG should be checked case by case
|
RKST of Terminal
IDPDG
|
Terminal
Teluk Bayur Port
|
Size type
20GP
40GP 40HC |
Maximum Pay Load (Kgs)
|
Maximum Crane Weight (Kgs) and DG Acceptance
30000 (20GP)
32000 (40GP &40HC) DG Acceptance: DG IMO 1 & 7 are not accepted. Class 2-6, 8, 9 must be using Truck Loosing |
Remarks
Max Figure for OOG
20 L: 650 W: 235 H: 250 Weight: 32000 40 L: 1230 W: 235 H: 250 Weight: 32000 |
RKST of Terminal
IDPLM
|
Terminal
Palembang Terminal
|
Size type
20GP
40GP 40HC |
Maximum Pay Load (Kgs)
|
Maximum Crane Weight (Kgs) and DG Acceptance
30000 (20GP)
32000 (40GP & 40HC) DG Acceptance: DG IMO 1, 2 & 7 are not accepted |
Remarks
Max Figure for OOG
20 L: 600 W: 600 H: 400 Weight: 35000 40 L: 1200 W: 600 H: 400 Weight: 35000 |
RKST of Terminal
IDTSK
|
Terminal
Tualang Siak
Perawang |
Size type
20GP
40GP 40HC |
Maximum Pay Load (Kgs)
Max Payload Container (20GP)
|
Maximum Crane Weight (Kgs) and DG Acceptance
30000 (40GP & 40HC)
DG Acceptance: DG IMO 1 & 7 are not accepted |
Remarks
OOG should be checked case by case
|
RKST of Terminal
IDTTI
|
Terminal
Tebing Tinggi
|
Size type
All Size types
|
Maximum Pay Load (Kgs)
Max Payload Container
|
Maximum Crane Weight (Kgs) and DG Acceptance
DG Acceptance: ALL DG belongs to IKPP group is acceptable
|
Remarks
ALL OOG belongs to the IKPP group is acceptable
|
RKST of Terminal
IDUJP
|
Terminal
Ujung Pandang terminal
|
Size type
20
40GP 40HC |
Maximum Pay Load (Kgs)
Max Payload Container (20)
|
Maximum Crane Weight (Kgs) and DG Acceptance
32000 (40GP & 40HC)
DG Acceptance: DG IMO 1 & 7 are not accepted |
Remarks
Max Figure for OOG
L: 1300 W: 350 H: 350 Weight: 32000 |
RKST of Terminal
IDZJK
|
Terminal
Bitung Port Terminal
|
Size type
20
40GP 40HC |
Maximum Pay Load (Kgs)
Max Payload Container (20)
|
Maximum Crane Weight (Kgs) and DG Acceptance
30000 (40GP & 40HC)
DG Acceptance: DG IMO 1 & 7 are not accepted |
Remarks
Max Figure for OOG
20 L: 700 W: 350 H: 350 Weight: 30000 40 L: 1300 W: 350 H: 350 Weight: 30000 |
RKST of Terminal
IDBPN
|
Terminal
Balikpapan Port
|
Size type
|
Maximum Pay Load (Kgs)
|
Maximum Crane Weight (Kgs) and DG Acceptance
Weight: 30000
DG Acceptance: DG IMO 1 & 7 are not accepted |
Remarks
ALL OOG with weight ≤ 30000 is acceptable regardless the LWH
|
RKST of Terminal
TLIU0
|
Terminal
Dili Terminal
|
Size type
ALL Size types
|
Maximum Pay Load (Kgs)
Max Payload Container
|
Maximum Crane Weight (Kgs) and DG Acceptance
DG Acceptance: Checked case by case
|
Remarks
OOG Acceptance: Checked case by case
|
RKST of Terminal
IDOKI
|
Terminal
Ogan Komering Ilir
|
Size type
ALL Size types
|
Maximum Pay Load (Kgs)
Max Payload Container
|
Maximum Crane Weight (Kgs) and DG Acceptance
DG Acceptance: ALL DG belongs to APP group is acceptable
|
Remarks
ALL OOG belongs to the APP group is acceptable
|
Experience our new and enhanced cargo booking
Now with instant booking confirmation.
In our continuous effort to offer you a simpler and easier digital booking experience we are pleased to present to you our new booking solution on Maersk.com.
You can now have your cargo booking request confirmed within seconds. In addition, you get greater visibility of sailing options with available vessel space, a list of depots with empty containers to choose from, and a choice of relevant value-added services. And you can now book from any device.