How to book and claim

How to book Cargo Insurance?

Cargo Insurance can be added to your booking in the following ways.

Contractual bookings

You can have Cargo Insurance included in your contractual agreement before booking.
The prices for contractual booking are listed below:

Choose from one of our four dry packages to ensure your cargo is protected.

Insured value (USD)	Package type	Price (USD)
Insured value (USD) 0 - 75,000	Package type Cargo Insurance – Dry – Bronze	Price (USD) 84
Insured value (USD) 75,001 – 125,000	Package type Cargo Insurance – Dry – Silver	Price (USD) 144
Insured value (USD) 125,001 – 250,000	Package type Cargo Insurance – Dry – Gold	Price (USD) 264
Insured value (USD) 250,001 – 400,000	Package type Cargo Insurance – Dry – Platinum	Price (USD) 496

Choose from one of our four cool packages to ensure your cargo is protected.

Insured value (USD)	Package type	Price (USD)
Insured value (USD) 0 - 75,000	Package type Cargo Insurance – Cool – Bronze	Price (USD) 274
Insured value (USD) 75,001 – 125,000	Package type Cargo Insurance – Cool – Silver	Price (USD) 499
Insured value (USD) 125,001 – 250,000	Package type Cargo Insurance – Cool – Gold	Price (USD) 1,019
Insured value (USD) 250,001 – 400,000	Package type Cargo Insurance – Cool – Platinum	Price (USD) 1,499

Includes Aircraft, Watercraft Vehicles and Personal Effects/Household Goods.

Insured value (USD)	Package type	Price (USD)
Insured value (USD) 0 - 75,000	Package type Cargo Insurance – Cool – Bronze	Price (USD) 274
Insured value (USD) 75,001 – 125,000	Package type Cargo Insurance – Cool – Silver	Price (USD) 499

Available: For Maersk Ocean shipments only
Click here to read the terms and conditions.

Online bookings

You can have Cargo Insurance included in your contractual agreement during booking. This option is only available for EU domicile customers powered by Zurich Insurance.

Available: For Maersk ocean shipments only
Click here to read the terms and conditions.

Ad-hoc bookings

This coverage needs to be booked per shipment. Please reach out to us using the contact us form.

Available: For air, ocean- FCL and LCL, road, and rail shipments.

Maersk Cargo Insurance is available in the United States of America (USA), Europe, Canada, the United Kingdom (UK), Thailand, Indonesia, Malaysia, Singapore, and the Philippines. This list is continuously evolving and new countries are being added frequently.

Maersk Cargo Insurance is not available in sanctioned countries.
Click here to read the terms and conditions.

Processing your claims just got easier

If you are faced with an unforeseen event, the last thing you want to deal with is a lengthy claims process. In the event of a claim, please notify the concerned parties immediately.

Our simple three-step claims process enables you to focus on more important business while we handle the rest. Please reach out to our Claims Team with the completed claim form and supporting documents as mentioned below.

How to submit a claim?

Send the first notification of loss
Inform us immediately if you find your cargo is damaged, or in case of a loss, by sending an email to cargoinsuranceclaims@maersk.com with your Bill of Lading (BL) or shipment number.
Gather your documentation and submit your claim
Please use our checklist below to ensure all documents are completed before submitting the claims. We can only process the claims when all required documentations are received. Once you have all the documentations, please submit your claim by sending an email to cargoinsuranceclaims@maersk.com
Receive an answer
We will notify you when our team has received all the necessary documentation to assess your claim.

Download the claim form

Claims checklist

Each claim is unique and therefore, the documentation may vary. However, we require original copies of all the relevant documentation to process your claim.

Duplicate / Commercial Invoice and Packing List
Bill of Lading Number / Signed Bill of Lading with conditions overleaf or Negotiable / Signed
Airway Bill with conditions overleaf
Copy of the Contract covering the internal transit for inland transportation
Short-Landing Certificate issued by the relevant authorities
Delivery Order / List (for any damage and / or loss noted on the shipment)
Storekeepers Report
Photographs of damaged goods and/or container
Any other documentary evidence in support of the loss and / or damage
Authorisation letter to insurer from consignee in the event that the supplier is authorised by the former to handle and act on their behalf including receiving the claims proceeds
Claim Bill

We suggest submitting as much documentation and evidence upfront to substantiate the claim (loss / damage), to help our team resolve your claim quickly.

Looking for more details?

Talk to a Maersk Sales Representative to include Maersk Cargo Insurance in your future bookings.

Contact us