What support is available to affected customers?

In light of the ongoing circumstances, we want to ensure our customers have optimal flexibility and can adjust their logistics operations with ease. As such, we are announcing a number of support packages for customers with cargo in Israel or bound for Israel. Full details below:

Free Change of Destination (COD) service fee – subject to re-stowage and shifting costs, plus any ocean freight price difference to the new destination*
Detention and Demurrage (D&D) clock stop for all locations in Israel between 8th October 2023 and 8th December 2023**
Waived SPOT booking amendment / cancellation fee for all export and import cargo to/from Israel until further notice***

*Valid until further notice for import containers on water to Israel and containers gated in full at first loading port bound for Israel. Deadline for COD requests is 3 days prior to the estimated arrival time at transhipment port, and five days prior to the estimated arrival time at final (original) discharge port.
**By Price Calculation Date (PCD)
***Valid for bookings made from 17th October 2023

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