How can I split or combine my booking?
If you wish to split or combine a booking, the easiest and fastest way is to contact our Customer Experience team through our Case Management system. This gives you complete visibility and control over your enquiry from start to finish.
To submit a case you just need to follow these 3 simple steps:
- To get started, go to: Create case
- From the dropdown options, choose Booking, Amend a Booking, Split or combine a booking. This helps us direct your case to the right team quickly.
- Link your shipment and add any comments or extra information to explain the enquiry. If required, you can upload your documents in relevant supported formats: Excel (.xlsx), PDF, Word (.doc/.docx), PowerPoint (.ppt/.pptx), and images (.jpg, .png, .gif). Once completed submit your case.
Using Case Management is the best way to ensure your issue is resolved quickly and efficiently as we aim to resolve all cases within 4 working hours.
The benefits of using Case Management:
- Fast response times
- Easy-to-use dropdown options
- Ability to attach and manage documents
- Real-time updates and full case visibility
- Track and manage all your cases in one place
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相關常見問題
How do I change the contract number for a shipment? How do I cancel a booking? How do I add or remove container in a booking? How do I make a new booking? How do I get a Booking confirmation? How can I reserve a container against my booking? How do I raise any questions about amending Shippers Own Container/Equipment documentation? What is the best way to enquire about my Dangerous Goods documentation? Need to access your bookings? How do I submit or amend my Dangerous goods documents? How can I amend my choice of vessel? How do I make an amendment to my booking?New to Maersk.com?
Explore our step-by-step guides to using our digital services
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