Why is data missing from the graph or not up-to-date on the GPS map in Captain Peter?
There are valid reasons for data not being immediately available in Captain Peter:
- Container is not equipped with a transmitting device (2% of our reefer fleet is not RCM-enabled)
- Container is onboard a vessel without satelitte connectivity (e.g. partner vessel or charter vessel)
- Container is not plugged into a power source and/or not turned on
All customers who have purchased the Premium or Integrated package will have the option to request the support team for a manual datalog retrieval if no data is available upon journey completion. Please note this can take time as it needs to be coordinated with resources on ground.
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Related FAQs
What is the temperature range of a reefer container? Can I ship cargo with Maersk Go that needs to be kept at a specific temperature? Can I purchase the single Captain Peter datalog download for a single shipment? Can I get a live demo of Captain Peter? I have questions or concerns about the data I see in the Captain Peter graph or the notifications I have received - who should I reach out to? Who has access to the data on Captain Peter? Can I track my air cargo? Can my buyers and suppliers also track the cargo? Why can I not see any shipments when I log in to Captain Peter? I have purchased the Captain Peter Integrated package, how do I start integration with the API? How can I track my container to know when it will arrive? What is the retention period of the data available in Captain Peter?New to Maersk.com?
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