We would like to share an update on the transition to our financial system. We are committed to providing the best possible customer experience, and to do so, we have made some changes to our online refund solution process.
Please note that effective from 21 October 2024, refund requests will no longer be accepted via email. Instead, they should be submitted through the self-service portal "My Finance: Refunds". This change eliminates the need to share bank account details via email, making the process faster and more secure.
For registered MyFinance customers, payments designated as refundable credits will be reported under the "My Finance: Refunds" tab; these refunds can be requested by you.
You are encouraged to request collectors to adjust the refundable credits against your outstanding invoices. Before submitting a request, please make sure there are no outstanding invoices, as there are high chances that these requests could be rejected.
Please provide one of the required documents listed below for us to update the new bank account information for you to complete the refund process, if relevant:
- Cancelled check
- Bank statement
- Company letterhead along with stamp and signature
- Bank confirmation letterhead along with stamp and signature
To register in MyFinance, please refer to the registration guide.
The navigation for the "My Finance: Refunds" tab is shared below:
- Go to Maersk.com and click on “Manage” and select “MyFinance”.
- Click on the “Credit/Refunds” Tab to find refundable credits.
- Select the refundable credit that you want to refund and click on “Request to Refunds”.
- Select the refund payment method (cheque/bank) option according to your requirements.
- Click on “Submit” for refund request.
- You will get a confirmation stating refund case ID has been generated and will be handled in 5-7 working days.
If you have questions about the above, please contact your regular contact person.
We appreciate your patience and understanding as we work to improve our financial system to better serve you.
This information is relevant for customers in the following countries:
Europe: Algeria, Bulgaria, Czech Republic, Cyprus, Georgia, Greece, Hungary, and Italy
Latin America: Brazil
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