Logistics readiness for the next phase of e-commerce in Southeast Asia

E-commerce growth in Southeast Asia: A diverse digital gold rush

Once a year, on November 11th, millions of fingers frantically tap screens across China and beyond, unleashing a tsunami of purchases that would make even the most seasoned logistics expert's head spin. At the epicentre of this retail whirlwind stands Alibaba, the ecommerce giant that turned a quirky anti-Valentine's Day celebration into a mind-boggling demonstration of supply chain mastery, handling more packages in 24 hours than some countries do in a year. In 2020, Alibaba set a record by generating $74.1 billion in sales over an extended 11-day Singles' Day period, dwarfing the combined sales of Black Friday and Cyber Monday in the United States. This astronomical figure underscores the phenomenal growth of e-commerce in Asia, driven by an increasingly digital-savvy population and innovative logistics solutions. However, parcel delivery systems are efficient and cost-effective. The economy of scale in delivering a parcel to the consumer's doorstep is cheap in Asia and enhances both the speed and affordability of e-commerce logistics.

The booming e-commerce in China has encouraged local and international players to expand their operations in Southeast Asia, betting on the region's potential. Spanning over 600 million people across countries such as Indonesia, Thailand, Vietnam, Malaysia, and the Philippines, the market serves a kaleidoscope of consumer demands and preferences. This diversity is mirrored in the variety of platforms, from regional giants like TikTok, Shopee and Lazada to specialized marketplaces targeting niche segments.

Similar to China's Singles' Day, Southeast Asia has seen the rise of its own major online shopping events, such as 11.11 and 12.12 sales, heavily marketed by local e-commerce platforms. These events are shaping consumer behaviour and driving significant sales volumes. According to a report by Google, Temasek, and Bain & Company, Southeast Asia’s e-commerce total sales (GMV) hit $139 billion in 2023 and are projected to reach $186 billion by 2025.

Inspired by China's use of AI, big data, and automation, Southeast Asian e-commerce companies are increasingly adopting similar technologies to improve logistics, personalise customer experiences, and streamline operations. With high mobile penetration, Southeast Asian consumers are shifting towards mobile-first shopping, a trend strongly supported by technological advancements from their northern neighbours.

Social media has played a crucial role in accelerating the growth of the e-commerce sector across the region. Platforms have capitalised on this opportunity by integrating direct links to online retailers, enabling seamless advertising and sales. This trend, known as social commerce, allows some social media channels to function as online marketplaces themselves, so consumers can complete their purchases without ever leaving the site. E-commerce platforms are also leveraging live-streaming, gamification, and social commerce strategies, following the successful blueprint established by Chinese platforms like Pinduoduo.

The role of logistics in Asia e-commerce

Across the subcontinent, more people are buying a wider variety of products online through different channels. Luxury brands are increasingly using digital platforms for brand building, not just to sell old stock. E-commerce platforms are dividing into those focused on low-cost options and those offering premium experiences. Logistics services are also adapting, offering both cheap standard delivery and faster, high-quality delivery options. To accommodate this expanded range of fulfillment demands, the region’s supply chains are shifting. Customers are also demanding and willing to pay for new and more sophisticated logistics services. According to a report by McKinsey, “new logistics capabilities will likely be required, and incumbent logistical players and new entrants who possess them will stand to reap the biggest value from these shifts.”

While Southeast Asia’s e-commerce logistics sector is rapidly evolving with increased investment and technological advancements, it still grapples with infrastructure and geographical challenges, particularly in connecting the many small islands across countries like Indonesia and the Philippines. The fragmented geography creates logistical hurdles, making transportation and last-mile delivery costly and complex. Poor road networks, limited access to remote areas, and reliance on slower maritime routes add to the difficulties.

According to a report by NielsenIQ ,“While the trend in the region is towards increased online shopping, the Philippines — a market with a well-established traditional trade channel and where in-person shopping experiences are highly valued by the population — experienced a temporary decline in e-commerce activity. This shift was driven by consumer preferences for the tactile and social elements of physical shopping, which were missed during extended lockdowns in the country.” In this dynamic environment, robust logistics capabilities are key to unlocking the next phase of e-commerce growth in the region.

Preparing for the next phase through enhanced logistics

This dynamic e-commerce landscape has spurred significant innovations in logistics, particularly in facilitating cross-border trade. Logistics companies are increasingly prioritizing efficient last-mile delivery solutions to cater to Western consumers, recognizing the growing demand for Southeast Asian products globally. A sophisticated B2B2C (Business-to-Business-to-Consumer) model has emerged to meet this need. In this model, the first leg of the journey typically involves ocean freight, allowing for cost-effective bulk transportation. Upon reaching the destination country, goods are processed through fulfillment warehouses, where they are sorted, picked, and packed into individual parcels. The final stage involves domestic last-mile delivery services, ensuring products reach consumers quickly and reliably.

“Today's e-commerce doesn't end with shipping a container overseas. It's about getting parcels to consumers' doorsteps and handling returns. We need to understand that our job now extends from the warehouse all the way to the customer's home. This shift demands a deeper understanding of the end-to-end supply chain and a commitment to seamless, customer-centric delivery solutions,” Justin Zhou, Maersk's Asia Pacific Product Manager at E-fulfillment added.

The right logistics strategy can reduce costs, improve customer satisfaction, and provide a competitive edge. From AI-powered demand forecasting to innovative delivery solutions like smart lockers and drones, here are seven key strategies driving logistics transformation in Southeast Asia and pushing the boundaries of what's possible in e-commerce.

1. Develop Transportation and Warehousing: Enhance transport infrastructure—roads, rail, sea, and air—to enable faster deliveries, especially in rural areas. Expand and modernize warehouses to improve inventory management and reduce delivery times, ensuring smoother operations.
2. Adopt New Technologies: The e-commerce boom has catalysed significant innovations in fulfillment productivity, particularly in parcel sorting and processing. We've moved beyond simply tracking container locations to a more granular approach, where the status of each individual parcel within those containers must be monitored. This shift necessitates substantial investment in data infrastructure and analytics. Businesses are also implementing AI for route optimization, demand forecasting, and inventory control to boost efficiency and reduce costs. Automated warehouses with robots for faster, more accurate order processing have become commonplace. As Asia-Pacific consumers become more value-driven, expect increased use of digital platforms enhanced by AR, IoT, and generative AI to improve online shopping. Major e-commerce players are already using AI to enhance product discovery and customer engagement, leading to higher conversions and diverse purchases. Future advancements in AR, VR, drone deliveries, and smart warehouses are anticipated.
3. Improve Last-Mile Delivery: Businesses are looking at using drones, autonomous vehicles, and local delivery hubs to tackle last-mile delivery challenges in hard-to-reach areas. Partnering with local couriers who know the region well to ensure efficient delivery can make huge difference.
4. Enhance Cross-Border Logistics: Collaborate with governments to simplify customs and reduce barriers for cross-border e-commerce. Set up regional logistics hubs to speed up shipments and shorten transit times. Prioritise collaboration over competition to grow networks and capacity, especially with China’s increasing e-commerce exports.
5. Focus on Localisation and Sustainability: Southeast Asian e-commerce should look at creating solutions tailored to local needs, like serving the unbanked population or addressing cultural and language differences.
6. Enhance Customer Experience: Offer personalised delivery options like same-day delivery, scheduled delivery, and pickup points. Provide real-time tracking and proactive communication to build trust and satisfaction. The blending of online and offline retail, like China’s ‘New Retail,’ could become more common, using physical stores as both shopping experiences and online order hubs.
7. Leverage E-Commerce Platforms: Integrate seamlessly with popular e-commerce platforms and marketplaces to reach more customers and streamline operations. Develop omnichannel logistics solutions that support both online and offline sales channels, offering a unified shopping experience.

In Southeast Asia's booming e-commerce market, where consumers expect lightning-fast deliveries and seamless returns, logistics has become a key differentiator. And as the line between online and offline retail continues to blur, businesses that can adapt their logistics to support seamless omnichannel experiences will thrive in the next phase of e-commerce growth in the region. Ultimately, those who prioritize agility, sustainability, and customer-centricity in their logistics strategies will be best prepared to capitalise on the immense opportunities that lie ahead in Southeast Asia's dynamic e-commerce market. However, challenges such as infrastructure development, regulatory harmonisation, and digital literacy will need to be addressed to fully realise this potential.